NAME: Mark Jarman-Howe
YOUR BUSINESS / ORGANISATION: St Helena Hospice
YOUR TITLE IN THAT BUSINESS: Chief Executive
WHEN DID THE BUSINESS LAUNCH: 1985
ELEVATOR PITCH – TELL US WHAT YOU AND YOUR BUSINESS DOES IN A NUTSHELL:
We are a charity serving North East Essex by helping local people with an incurable illness to live well and die with dignity and choice. This includes support for families, including children, pre and post bereavement.
WHAT WOULD YOU SAY IS YOUR BUSINESS’S USP OVER YOUR PEERS?
A focus on holistic care underpinned by a positive sense of community ownership.
WHAT HAS BEEN YOUR BIGGEST BUSINESS CHALLENGE SO FAR?
Demand for hospice care is rising rapidly due to demographic change at a time when NHS and social care services are under unprecedented pressure.
AND YOUR GREATEST SUCCESS?
Introducing SinglePoint, our 24/7 palliative care coordination centre and advice and support line for patients, families and professionals in 2013/14. We won a National Council for Palliative Care award for this in 2016.
WHAT DOES THE NEXT 12 MONTHS HAVE IN STORE FOR YOU?
Lots of change and opportunities for more joined up working with colleagues in other local health and social care organisations linked to the introduction of an exciting new model for end of life care in our area.
AND IN FIVE YEARS TIME YOU’D LIKE THE BUSINESS TO?
Be running the first ever hospice owned and managed nursing home in the UK.
NATURALLY, YOU WANT TO REACH CUSTOMERS AND SUPPLIERS AND THOSE WHO CAN HELP YOU AND YOUR BUSINESS SUCCEED. WHO MIGHT YOU WANT TO HEAR FROM?
Investors and those interested in collaborating with us to extend capacity and quality in domiciliary and residential care markets.
Any local businesses interested in working with the hospice in a Charity of the Year partnership.
WHEN YOU FEEL TROUBLED OR ‘BEATEN’ AT ANY STAGE IN BUSINESS LIFE, WHAT’S YOUR SECRET TO RALLYING YOURSELF?
I take time out to reflect on the bigger picture and remind myself that all problems in life are relative. Running is also great for re-energising and clearing the mind.
DO YOU HAVE A MENTOR, OR HAVE YOU USED ONE? IF SO, HOW WAS THAT?
I have a very supportive Chairman and a very capable and professionally successful wife. I make sure to try and listen to both of them!
I find it really helpful to have a mentor, and it means a lot that a very busy person will take time out of their day to help me with my concerns. I hope to be able to do the same for others later in my career.
WHAT’S CHANGING ABOUT YOUR INDUSTRY THAT MAKES IT SUCH A GOOD SPACE TO BE IN?
It feels like hospices are just waking up to the opportunity they have to punch above their weight in delivering positive outcomes not only for individuals and families in their communities but also to drive a positive change in mindset and approach in the wider health and social care economy.
WHAT WOULD YOU SAY TO SOMEONE WANTING TO ENTER YOUR INDUSTRY SPACE?
Working in a charity or social enterprise where you can be collaborative, creative and commercial to deliver a clear social purpose is hugely liberating and rewarding. If you’re keen to use your experience and skills in whatever way to make a difference for your community then go for it!
THE PLUG BIT:
AND NOW THE SLIGHTLY LESS CORPORATE BIT:
BEST THING ABOUT EAST ANGLIA:
St Helena Hospice!
YOURSELF IN THREE WORDS:
Tall, ambitious, positive
Going on a Scandinavian road trip to see the Northern Lights.
FANTASY DINNER PARTY GUESTS:
Barack and Michelle Obama, Bill Bailey, Thom Yorke and Daryl Hannah.
WHERE YOU LIVE, WHERE YOU’RE ORIGINALLY FROM (AND WHAT BROUGHT YOU HERE), HOW OLD YOU ARE, WHO YOU LIVE WITH:
I was born in Dorking, Surrey went to the University of Exeter and then moved around the country a lot with my former careers in HM Prison Service and the NHS. My wife is from Colchester and we wanted to settle somewhere with great schools and a good quality of life. I’m 44 and have two teenage children, one in Sixth Form and one just started their GCSEs. I don’t like pets (I know you’re not meant to admit that!) so it’s just me and the family at home.